Click here to sign up for our free daily newsletter
Members are encouraged to phone the Conexus call centre for banking matters. (Derek Cornet/larongeNOW Staff)
banking changes

Conexus switches to appointments only for in-person assistance starting Monday

Apr 17, 2020 | 5:00 PM

Conexus Credit Unions across Saskatchewan will be serving members in-person by appointment only starting Monday.

That’s according to Conexus CEO Eric Dillon, who said the best way for members to get assistance if they need to speak with someone is by dialing the credit union’s call centre at 1-800-667-7477. Members can use the call centre to do transactions like paying bills or moving money into other accounts.

“The health and provincial government officials asked everybody to do their part to maintain physical distancing,” Dillon said. “While we know that people have done a good job of doing banking different by using online or mobile or calling us, there’s a few things people still might need to come in for. We’re just trying to make sure we’re doing our very best to keep our members and our staff safe.”

Members are encouraged to book an appointment for anything that could be difficult to do by other means. For instance, an appointment could be booked to be issued a new card or if you forgot your personal identification number. Deposits and paying bills can also be done via online banking and there are a number of matters that can be completed using an ATM.

For the last month or so, Dillon said Conexus Credit Union branches have been limiting the number of members who can enter the building at any one time. In La Ronge, there was also a restriction of only allowing one person near the ATM at one time.

“The best way would be to give us a call at our call centre,” Dillon said about those who need assistance with banking. “I know our average wait times are 15 to 20 seconds on the phone. That’s all you’ll have to wait and one of our great staff from right here in Saskatchewan will give you a hand.”

The CIBC branch in La Ronge continues to remain open to assist clients. The hours at CIBC are Monday to Friday between 10 a.m. to 1 p.m.

derek.cornet@jpbg.ca

Twitter: @saskjourno