The outage occurred yesterday evening. (file photo/paNOW Staff)

By Derek Cornet

service outage

Hardware failure reason for Access Communications Internet outage in La Ronge

Sep 23, 2020 | 5:00 PM

An Internet service outage with Access Communications on Tuesday was resolved in just over three hours.

That’s according to communications manager Fran Moran, who said a number of communities in Saskatchewan were affected including Biggar, La Ronge, Meadow Lake, Nipawin, and Rosetown. He explained Access was notified out the outage at 6:48 p.m. and all services were restored by 10:15 p.m.

“We had an extended outage,” Moran said. “It was a fibre transceiver that required replacement in one of our provider’s core routers. It was something that needed to be replaced on-site in Saskatoon.”

Moran also mentioned the outage had nothing to do with the work being done or has already been done to boost Internet speeds throughout the province.

“I am actually pretty happy our technicians were able to resolve something that was a very non-standard issue,” he said. “An outage that requires a reboot or is due to SaskPower is something we’re used to, but this required coordination with not just our own technicians, but our provider. They were able to turn that around in just over three hours.”

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A planned SaskTel service outage also occurred about a week ago in most northern Saskatchewan including La Ronge during the hours of 12 a.m. to 6 a.m. That was due to maintenance on the Crown corporation’s infrastructure network.

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derek.cornet@jpbg.ca

Twitter: @saskjourno