Survey shows town staff generally happy, but work is needed

Employees were provided an anonymous opportunity via an online form to share their perspectives, identify strengths, and highlight areas for additional attention or improvement.

“While the survey was not intended to directly measure the effectiveness of specific initiatives or leaders, the results provide a broad indication of employee perceptions and suggest that recent investments in employee leadership, attraction, retention, engagement, and workplace activities are positively contributing to the employee experience,” the document notes.

The survey shows 86 per cent of employees are satisfied overall working for the town and 85 per cent would recommend working for it. In addition, 79 per cent felt a sense of purpose in their employment and 75 per cent see themselves working for the town in five year’s time.

There were, however, some areas identified where the town could do better. For instance, some remarks from employees state overall equipment training is terrible, communication can be improved, and departments need to work together better.

One respondent said their supervisor shows favouritism to certain employees, while another said while complaints are heard, often there is no action taken to solve the problem.

“Consistent supervisor support is needed in some areas such as hearing employee concerns,” the document recommends.

“Increased employee participation and engagement at staff functions was identified as an area for improvement. One mentioned poor morale as a result of not being eligible for the retention bonus immediately.”

Read the 2026 Employee Satisfaction Survey results online here.

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derek.cornet@pattisonmedia.com

by Derek Cornet

Survey shows town staff generally happy, but work is needed

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