(file photo/Canadian Press)

By CKOM News Staff

Government unveils new tool to resolve consumer disputes

Jun 6, 2023 | 10:33 AM

The Saskatchewan government is trying to help consumers and businesses resolve disputes in a timelier and cheaper fashion.

In a media release, the government said the Financial and Consumer Affairs Authority of Saskatchewan (FCAA) has created an online mechanism to help in those situations.

The interactive tools include a Consumer Rights Pathway and an online dispute resolution platform.

“The pathway takes users through a series of questions and answers that will point to applicable legislation, inform them of their rights and responsibilities, and provide information and tools to assist in resolving the dispute,” the release said.

“Disputes that appear to be valid are referred to the online dispute resolution system Resolve My Consumer Disputes, which helps consumers and businesses resolve disputes in a neutral, confidential and secure online environment. It enables the parties to negotiate one-to-one and to involve a facilitator, when necessary. In some cases, an independent third-party mediator may be assigned to assist at no extra cost to the users.”

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The online tools, which can be found here, are available 24/7.